Freight & Delivery Charges Overview

Our delivery and freight charges are structured based on location to provide cost-effective options for all customers:

 

For American-based customers, online orders are charged at $18 delivery.

For Canadian-based customers, online orders are charged at $25delivery. 

How do I return an Item?

If you need to return and/or exchange an item, please follow the instructions below:

  • Call 800-315-0433 to obtain authorization. This is required so that we can ensure that you receive proper credit when your item reaches our warehouse.
  • Send a copy of your invoice and circle the item being returned.
  • Carefully box the item with adequate packing. Ship box to:
     
    • Te Pari Products Ltd – Returns Dept.
      14250 Judicial Road,
      Burnsville MN 55306

Indicate if you would prefer: exchange, or credit on credit card refund. Remember, shipping costs are not refunded.

  • Items returned outside of 30 days will be reviewed upon receipt and credit may be issued minus a 20% restocking fee. Determination of issuing credit will depend on the condition of the product and its original packing.
  • No credit will be issued for used, damaged or obsolete items.
  • If a shipment is refused, the shipping charges will be deducted from the credit amount.